
Frequently Asked Questions
Are your products cruelty free?
Yes, all our products are 100% cruelty-free.
Do you stock sulphate free and paraben free products?
Absolutely! We carry a wide range of sulphate-free and paraben-free products. Look for these labels in the product descriptions.
How can I choose the right product for my hair type?
Each product includes detailed descriptions and usage recommendations. If you're still unsure, feel free to reach out to our team for personalised advice.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and view purchase history.
How can I contact customer support?
You can reach us via email at enquiries@elluca.online or through our live chat during business hours (Monday Friday, 9 am - 5 pm AEST).